Multi-channel inbox Integrate all your customer support channels into one inbox. Track and respond to conversations across various channels like e-mail, Twitter, Facebook and Live Chat in one unified inbox.
Case Management Manage conversations smoothly. Assign support tickets by delegating them to your team members to avoid confusion and maximize efficiency.
Hashtag Grouping tickets done conveniently. Categorize similar tickets by adding hashtags for easy grouping.
Social Signatures & DM Easily let your customer switches between public tweet and private message on Twitter conversation. You can also add your signature on every outgoing tweet and Facebook comment response.
Answer templates Simplify your work. Respond to frequently asked questions using canned responses that you have prepared beforehand.
Smart contacts Learn about your customers better. Get in-depth information about your customers by discovering their presence in social media.
Reporting Insightful data to boost performance. Keep track of your team’s performance with data that can help you identify their strengths and weaknesses.